Start to Smile Again

Please take note of our new arrival and in-surgery protocol:

- Fill out your medical history/ COVID screen before arriving for your appointment. A link to these can be found in your text and email reminders.
- If you feel that you are at risk of having been infected – even if asymptomatic, please delay your appointment.
- Attend your appointment alone where possible.
- If you require a chaperone, we will need their details before your appointment.
- Your chaperone must wear a mask.
- When travelling to the practice we would recommend you limit close contact with members of the public if possible.
- Please endeavour to arrive no more than 5 minutes before your scheduled appointment.
- Please phone from outside the practice on 0141 956 1657 to confirm your arrival. You will be advised if we are ready for you to come upstairs.
- Please bring a mask in case you have to wait in the waiting room.
- Please bring as few possessions with you as possible – there will be no charge for your treatment. You will be asked to place any possessions you bring in a plastic box in reception.
- If there is a charge, then contactless card or over the phone payments are being encouraged.
- You will be asked to sanitize your hands with alcohol hand rub at our hand hygiene station in reception.
- We may take your temperature with a no touch thermometer.
- Staff may be wearing full PPE when you arrive at the practice.
- Although the rest room will be available, we ask if you could try to use the bathroom before you come to the practice.
- We may ask you to rinse with a hydrogen peroxide mouthwash.
- Followthe advice of the Scottish government

What we are doing in the practice to make sure you remain safe:

- Screening patients prior to arrival by telephone questionnaire.
- Screening on arrival at practice: temperature check/ verbally.
- Cancelling treatment where there is suspicion of COVID -19 patients with or suspected to have Covid-19 who require emergency or urgent care will be seen in urgent dental care centres.
- Provision of alcohol gel/ hand washing for patients as well as staffon arrival and before leaving the practice.
- Social distancing – ensuring 2 metre distance where possible.
- Screen fitted to reception desk.
- Reducing the number of patients in practice at any one time. (Initially there will only be one patient in the practice at a time)
- Reducing the types of treatment carried out to only non-aerosolgenerating procedures. Emergency Aerosol generating procedures will be seen at urgent dental care centres on referral
- Providing enhanced personal protective equipment for staff members and ensuring appropriate use at all times.
- Additional cleaning of surfaces.
- All staff will be instructed to avoid unnecessary exposure (both at work and in private) as per current government policies for social distancing.
- If any staff member is at risk of COVID-19 they will be advised isolation/ testing as advised by Health Protection Scotland.

Is it safe to have dental treatment?

Provision of face to face treatment will require you to attend Jennings Dental Care which will incur a small risk of viral transmission as compared to social isolating at home. Comprehensive procedures are in place to minimise this risk for all patients and staff. Dental practices are already a very clean environment compared to public areas. We already followed very strict cross infection protocols and procedures, receive regular inspections by the health board to ensure that we comply with their standards and you will be aware we already wearing PPE to treat every patient. Both the decontamination and PPE this has been enhanced due to the COVID-19 outbreak.